Refund policy
Last updated August 2026
The short version
We bake to order in a weekly batch, so we can't restock or resell a cancelled box. Please cancel early if you need to — and if there's ever a problem with what arrives, tell us and we'll make it right.
Cancelling an order
- More than 48 hours before your delivery day — full refund, no questions.
- Within 48 hours — the dough is already portioned for you, so we can't refund, but we'll do our best to move your order to another day that week.
- Not paid yet — nothing to refund; the reservation simply lapses and the cookies go back on the shelf.
If something is wrong with your order
If cookies arrive damaged, wrong, or not as described, message us within 24 hours of delivery with a photo. We'll replace them in the next batch or refund that part of your order, whichever you prefer.
Things we can't refund
- Orders where nobody was available to receive the delivery at the agreed time.
- Cookies you've changed your mind about after they've been delivered — food, unfortunately.
- Allergen reactions where the allergy wasn't mentioned before ordering. Please see our terms.
How refunds are paid
Refunds go back the way you paid, usually within a few working days of us agreeing to it. Bank transfers are returned to the account that sent them.
Asking for a refund
Message us on WhatsApp or email hello@bibisbakery.om with your order reference — it starts with BB- and is on your confirmation.